9.28.2004

Starbucks, its brand, and toilet paper...

A Brand Is the Sum of All Touchpoints

by Guy Smith, MarketingProfs.com, September 28, 2004

There is a legendary story about Starbucks, its brand, and toilet paper. From within the offices of Starbucks, a branding guru had summarized the Starbucks brand into an extremely concise brand statement: A great coffee experience.

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